New reports from the World Travel & Tourism Council (WTTC) and Microsoft highlights the transformative power of Artificial Intelligence (AI) and its role in shaping the future of Travel & Tourism.
Steve Singh has been mulling the concept of the Perfect Trip in business travel for more than 10 years. The co-founder and former CEO of Concur, which sold to SAP in 2014 for $8.3 billion, believes a trip where a traveler's data is drawn from a single repository and can be shared across all travel suppliers to ensure a smooth and joined up journey is now more possible than ever.
On a Wednesday morning, while making your way to the weekly revenue management meeting, you run into your GM, and during a casual conversation, you remark on how good the hotel's weekend was, only to be met with a thought-provoking response: 'Compared to what?'
Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. The potential for transformation is vast, yet it's imperative to advance cautiously, striking a delicate balance between technological advancement and preserving the human touch, which remains the cornerstone of the service sector.
Headquartered in Gurugram, India, HostBooks is a cloud-based accounting software that enables businesses to automate and streamline their end-to-end accounting practices, including managing inventory, GST and TDS filing, bank reconciliation, bookkeeping, reporting, compliances, etc.
When suddenly faced with an emergency, you may immediately feel frightened and helpless. An emergency communications system can help reduce or eliminate those reactions by providing immediate assistance.
Google Search Ads integrates with Cendyn Digital Marketing Platform, offering hoteliers a unified multi-channel advertising solution to boost direct bookings and revenue.
For many hotels, procurement advancements are being made possible through the use of e-procurement: Web-based solutions that facilitate end-to-end purchasing activities. Now that over half of workers globally use smartphones for business-related tasks, P2P software (also known as e-procurement) with mobile support offers even greater flexibility for hotels aiming to transform their processes digitally.
Unlock strategies to captivate guests, drive bookings, and cultivate enduring loyalty
In this article, we're focusing on the top reasons CRM functionality will allow your hotel to succeed and explore the advantages your hotel can gain by adopting a sales and catering software that incorporates integrated CRM features.
Amidst the current discussions about AI's transformative potential, there's a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light on the nuanced reality, we sat down with EHL's Ian Millar, Senior Lecturer in Hospitality Technology, to discuss how AI is not just a tool for hospitality giants but can also be a game-changer for SME hotels and firms with an innovative mindset.
As the travel market grows, more sophisticated technology is available than ever before to help our industry to continually improve the experience of travel. But we know that it is not one size fits all. Different travel providers are focused in different areas at different speeds, so it is important for us to listen carefully to our industry and be in lockstep with what they need from us.
IHG is the first international hotel group in Greater China to support UnionPay pre-authorized bookings without card presence, introducing digital convenience in hospitality
By delving into review analytics, businesses can gain a deeper understanding of customer sentiment and behavior, enabling them to make informed decisions that directly impact the overall customer experience. This data-driven approach not only helps in identifying trends and patterns but also empowers businesses to tailor their services according to customer expectations, ultimately leading to improved satisfaction, enhanced performance, and more revenue.
We all know accidents do happen, but we seldom expect them to take place in a setting that is supposed to be a sanctuary of rest, relaxation and recharging. Unfortunately, as much as hotels want to create an environment that allows people to escape their problems, the hotel industry is not exempt from the potential of a mishap or a dangerous situation.
DerbySoft announced today it has acquired PKFARE, a global leading travel trade marketplace. This milestone transaction brings together two industry leaders, enhancing capabilities and offerings to serve the evolving needs of the travel industry.
Google has recently made a decision to shift away from commission-based bidding models. Starting in April 2024, new hotel ad campaigns will no longer feature these bidding options, and existing campaigns will transition to alternative methods by October 2024.
A pop-up window in the beginning, however, gives users the disclaimer that the tool is experimental: 'Please forgive any hiccups as we journey towards the best home rental search experience.' And there were, indeed, hiccups.
Automating Procurement: Unlocking Efficiency and Cost Savings
Leveraging seamless financial system integration is key to gaining a competitive edge in the market for hotel organizations and properties
The Premier Connectivity Partner Award confirms that the DerbySoft Connectivity teams, including Client Managers, Engineers, Implementation Analysts, and many more around the globe, have demonstrated excellent performance across the board for Booking.com and their connections.
Oracle OPERA Cloud PMS brings security, analytics, and a library of hospitality integrations to owned and managed locations
In today's competitive hospitality landscape, hotels are facing increasing pressure to optimize their revenue streams and stay ahead of industry shifts. With the rise of digital channels and ever-evolving consumer behavior, it's crucial to adopt a holistic approach that combines revenue management, digital marketing, and customer relationship management (CRM) strategies.
Leading hotel management firm to implement NetSuite to help optimize business processes and improve visibility across its growing portfolio
More travel means more online reviews. More reviews mean more fakes - and more work for the people, and technology, set up to catch them.