A 30-year hotel vet, David has seen everything, a lot of which he shares in his book, The Prosperous Hotelier. Susan Barry host of the Top Floor Podcast and David talk about railroads, scams, and Russians.
Hotel companies should be particularly interested in the legislation. While many companies collect personal information from customers, hotel companies want to collect large amounts of personal information - knowing more about guests allows brands and operators to provide better services and increase their value. At the same time, the multitude of state laws, as well as foreign privacy laws, create a compliance challenge for the hospitality industry.
As U.S. lodging industry performance decelerated in 2023, so did the amount of fees paid by owners to their management companies. Preliminary results from CBRE's annual Trends in the Hotel Industry survey find that total hotel revenue growth slowed to 6.9% in 2023, while GOP inched up by 3.5%. As a result, total management fee payments rose by just 1.2% during the year, well below the double and triple-digit growth rates seen in the previous two years.
In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authentic meaning of sense of place.
Entertainment and competitive socializing transform ordinary hangouts into vibrant and memorable experiences, blending the fun of competition with the joy of social interaction. This growing trend resonates particularly with Millennials and Gen Z, who prioritize experiences over material possessions, seeking moments that foster connections and create fun lasting memories.
This report highlights the key trends in the Indian hospitality industry in 2023 along with the sector performance metrics, brand signings, and brand openings during the year. It also provides our outlook for the sector for 2024.
As reliance on zero and first-party data sources becomes increasingly crucial, proactive adaptation and integration of customer profiles into evolving marketing channels will be essential for maintaining competitiveness in the industry. I discussed this recently with my colleagues on the HSMAI Rising Marketing Leader Council, read on for highlights from our discussion
In the second article in this three-part series exploring luxury hotels and how a 'sense of place' helps differentiate a luxury hotel and build loyalty, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how the brand's identity can elevate the hotel experience and create a unique sense of place.
Sources predict that hotels' pricing power will remain strong. However, we don't need a pandemic recovery to fall into the trap of overpricing. Why do we do this?
LinkedIn is more than just a platform for networking - it is a critical tool for career advancement and professional visibility. Leveraging insights from the recent meeting of the HSMAI Sales Advisory Board members, here are seven tips you can use to become a LinkedIn thought leader.