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Topic - Customer Loyalty

Customer Loyalty
Graphic of objects on a wood background - Unsplash

How Net Promoter Score Can Drive Growth and Loyalty for Your Hotel - By Catalina Brinza

In the last years, staying ahead of the competition while providing an exceptional guest experience has become increasingly difficult. Here’s how the Net Promoter Score (NPS) can help your hotel create a virtuous cycle of guest satisfaction, positive recommendations, and increased retention, ultimately driving growth and success in the highly competitive hospitality industry.

Customer Loyalty
A woman pulling a suitcase - Source TrustYou

How Net Promoter Score Can Drive Growth and Loyalty for Your Hotel - By Catalina Brinza

In the last years, staying ahead of the competition while providing an exceptional guest experience has become increasingly difficult. Here’s how the Net Promoter Score (NPS) can help your hotel create a virtuous cycle of guest satisfaction, positive recommendations, and increased retention, ultimately driving growth and success in the highly competitive hospitality industry.

Customer Loyalty

Loyalty is now Credibility - Net Affinity

Recently, consumers have become more aware of the effect their consumption behaviour is having – how it reflects who they are and the impact it is having upon our environment. Added to this is saturation within markets, stiff price competition and price savvy consumers. Thus, for a company to earn a consumer’s trust and loyalty, they must first prove themselves to be credible.

Hotel Design
Advertisement for Hotels Curated NYC

Hotels Curated NYC to Be Held October 4, 2013

Organized by The N Group and Indiewalls, Hotels Curated NYC will focus on the creation of new and innovative hotel spaces in the New York metropolitan area that not only have a revenue upside potential and customer loyalty benefit, but also create community and value for the neighborhoods they inhabit.