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Guest Service Excellence
A hotel front desk employee - Source Doug Kennedy

Merriam-Webster's Word Of the Year For 2023 Is 'Authentic': Is Being So More Important Than Ever Before To Our Guests? - By Doug Kennedy

As the final days of this year slip away, how interesting it is that Merriam-Webster's Word of the Year for 2023 is 'Authentic,' meaning it was the 'most searched' on their site. Because I failed miserably at learning a second language, I have become somewhat of an Etymologist, so I was eager to see how Merriam Webster defined it in their announcement.

The Hotel General Manager
A man in front of a wall with notes - Source EHL

The Hotel General Manager: Time for a New Job Description? - By Dr Demian Hodari

The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions and take action will thus have an important impact on his or her hotel’s operational and strategic results. GMs, however, may not always have the autonomy to make these critical decisions as the hotel’s owner and/or hotel management company (HMC) may in fact limit this through their own decision-making interventions.

Disruptive Innovation
Photo of a Burning Tealight - Pexels

The Future of Innovation in Hospitality - How Will You Experience Innovation?

Today, the growing expectation is that in the hospitality industry we are orchestrating experiences. This demands a deep understanding of our targeted audiences and the longing to surprise and delight – creating those unexpected moments where expectations are exceeded, and people feel cared for genuinely. This is what experience orchestration is all about.

Workplace Culture
A Group of People Having a Meeting in the Office - Pexels

Why Shameless Self-promotion Backfires at Work

Tooting your own horn at work is important, but including others in your symphony of accomplishments will make you more likeable, according to new research from Wharton’s Maurice Schweitzer.

Hospitality Leadership
Close Up Photography of Yellow Green Red and Brown Plastic Cones - Pexels

Resilient Leadership: How to Overcome Obstacles to Become a Better Leader

No matter what industry, obstacles are plentiful in today's business landscape therefore leaders must equip themselves with the skills to overcome setbacks and support the well-being of themselves and their teams during difficult times, while the most successful and resilient leaders also find ways to grow from challenging situations. This article will explain what resilient leadership is and how you too can adopt this mindset to become a more desirable leader.

Buzzwords
Illustration Buzzword concept - Source Preply

Corporate Buzzwords: Good, Bad, or Scaring off New Hires?

Corporate buzzwords, also known as jargon, are an everyday part of the office world. And people use them for many different reasons. These phrases sound trendy, create a sense of belonging, provide an easy way to shift gears in a meeting, or even allow us to make light of a challenging situation. But sometimes corporate buzzwords can also have a negative impact. According to a recent study by preply, some of these words are creating a rift in the workplace.

Independent Lodging Congress
ILC Founder and Chairman Andrew Benioff

A Deep Dive Into ILC's Fresh Take on Events for Independent Hotels with Founder and Chairman Andrew Benioff - By Alan Young

If I were asked to compile a list of the most prominent figures currently influencing the trajectory of the independent lodging industry, Andrew Benioff, the Founder and Chairman of the Independent Lodging Congress would undoubtedly be included. As a tenured hospitality professional, I’ve been given the opportunity to connect with countless thought leaders in the space – many of whom exhibit a seemingly unquenchable appetite for innovation and growth – and Benioff is no exception.

Cornell Center For Hospitality Research Panel
A robotic arm - Unsplash

The Next 100 Years: Hospitality Guests of Tomorrow

In this report, we present a panel discussion in which we look ahead to where the hotel and travel industry will be in the next 100 years. We chose this topic in part because 1922 was the year when the American Hotel Association (as it was then known) encouraged Cornell University to create a 'hotel program,' which had the goal of helping to professionalize an industry that was experiencing the growth and expansion of the first hotel chains (notably, the Hotels Statler).

Hospitality Jobs
Lego figures - Unsplash

How to Create Thriving Hospitality Teams in the Post-pandemic World - By Sarah Diehl

Today, job candidates are not only less plentiful but also less experienced, and the new labor force requires hospitality operators to do more with less. Industry-leading employers are finding creative ways to attract quality talent, invest in employee development, and capture labor efficiencies in their business models, but some hospitality operators are struggling to adapt. Based on insights from Empowered Hospitality’s over 300 hospitality clients, there are four practical strategies that can help cultivate thriving hospitality teams in 2023.

Hospitality Jobs
A question mark - Unsplash

So What Exactly is My Job? Exploring the Outcomes of Qualitative Job Insecurity for Hospitality Workers - By Richard A. Currie

While many hospitality workers lost their jobs in the midst of Covid-19, those who maintained employment were likely left wondering whether and at what point in the future their jobs would resemble what they had come to expect and appreciate about their jobs prior to the pandemic. With this in mind, the purpose of this research was to examine the impact of qualitative job insecurity on two relevant, yet underexplored work-related outcomes for hospitality workers: idiosyncratic deals and illegitimate tasks.

#HospitalityStrong
A server decorating a banquet table - Unsplash

Rebuilding #HospitalityStrong - By Quendrida Whitmore

Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, Covid-19 has offered a tremendous challenge to the hospitality industry. This article will give tips to help us rebuild #HospitalityStrong!

Building Trust Capital
Two young friends - Unsplash

The Trust Imperative - By Tim Ryan

I recently spoke with a CEO who wears a special lapel pin close to her heart every day as a reminder of why it’s so important to keep her customers safe and earn their trust. She describes it as '...a physical act, something that I can do so I never forget what we're up to, so I never forget why we're doing it.'

State Of The Hospitality Industry
Report cover - Hospitality Ahead

Accor Releases 'Hospitality Ahead' Report with Insights Into the Transformations Impacting the Industry

What are travelers' new expectations? How to find the right balance between digital and human in the guest experience? How are loyalty programs transforming to better serve and engage clients? What does it take today to attract, engage, and retain talent? How can we become sustainably local? Accor takes a closer look at the transformations impacting key aspects of our industry.

Management Trends
A woman with a finger in front of her mouth - Unsplash

How 'Strategic Silence' Helps Employees

The highest-performing employees know when to speak and when to stay quiet, according to new research from Wharton’s Michael Parke that looks at how employees engage in 'strategic silence.'

Sustainable Travel
Unnamed sea front destination - Source UNWTO

Sustainability Moves Up in the Corporate Travel Agenda - By Rudy Daniello

Over the past few years, like all companies, Amadeus has been working both internally and externally, on the impact of its actions with regards to sustainability. However, I believe we have reached a tipping point, particularly in corporate travel, where sustainability is now starting to drive the conversation.