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Hospitality Industry Trends

Hospitality Industry 3.0? - 2023 Top Hospitality Industry Trends from EHL Insights

What are the latest trends in the hospitality industry? Circumstances over the past few years have triggered a transformation within the hospitality industry. Many businesses didn't survive, others adapted swiftly and hung on in there, and some were born out of the chaos that ensued with innovative concepts tailored to our new normal.



Crisis Leadership

Building a Team to Lead in a Crisis: Four Key Steps

Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.



Hotel Industry Outlook

The 33 Definitive Hospitality Industry Statistics You Need to Know For 2023 - By Brett Thoreson, CEO & Co-Founder of CartStack & RezRecover

As 2022 comes to a close and we gather with industry experts, peers, and colleagues to prepare for the year ahead, we find ourselves looking upon a terrain that is no longer desolate but thriving. With this in mind, I’ve rounded up a comprehensive list of what I expect to be the most important hospitality industry statistics and trends, leading us into this next chapter.





The Spirit Of Hospitality

Sentipensante - The Perfect Word For Teaching The Spirit of Hospitality - By Doug Kennedy

Recently, I found my latest writing inspiration while I was back at one of my favorite stops, the amazing Nizuc Resort & Spa in Cancún, Mexico. During one of my classes, we were discussing what I have always called 'the longest two-foot journey – from the head to the heart,' referencing that it is not enough to 'know' the principles of hospitality, but rather one must live by them every day.




Disruptive Innovation

The Next 100 Years: Innovators and Disruptors Shaping the Future of Hospitality - By Amy Wang

As more and more technology startups enter the hospitality market, 'innovation' and 'disruption' have been the talk of the industry, but what do these terms actually mean? Whereas innovators develop 'new products, processes, or business models to create value for customers or employees, 'disruptors,' according to Professor Kim, take it a step further by 'significantly [changing] how the industry works.'




Human Kindness To Strangers

The True Heart of Hospitality Is Human Kindness, Especially To Strangers - By Doug Kennedy

As a hospitality industry trainer specific to the lodging industry, I am always interested to learn what the word itself means to people across the spectrum of culture, language, and other human demographics. When I started out years ago, I first researched the word itself. Various dictionary definitions told me that it meant 'Treating guests with warmth and generosity.' When I researched the root of the word, which originates from the Latin word 'hospes,' I learned that it originally referred to both the guest and the host.


The First Fifty - By David Lund

'You know, David, what you are up to is magic. Like me, I can see you spent the first 50 working for someone else and now you have turned the corner and the next 50 is for you.'


Revenue Generation

The Title And Role Of Revenue Manager Should Be Transitioned To 'Revenue Generation Manager' - By Doug Kennedy

It is time for the lodging industry to reimagine both the title and role and to transition from Revenue Manager, which implies a passive role in 'managing' revenue that is generated elsewhere, to a more active label as 'Revenue Generator Manager' (RGM). While we’re at it, perhaps our leading association, HSMAI, should even rename its Revenue Optimization Conference as the Revenue Generation Conference!



Guest Service Excellence

McKinsey - How CEOs Can Win the New Service Game

Four irreversible trends are redefining excellence in service operations. For today’s leaders, they could be a transformational opportunity - or an existential threat.


Profit Matters

For Hotels, Revenue is the Sprint, Profit is the Marathon

The input is revenue. The output is profit. And the latter is what matters most. You can’t have profit without revenue, but how you manage that input dictates how much or how little your output becomes.



Hotel Pricing Strategies

Hotel Rate Strategies - How Hoteliers Made the Right Decisions This Time Around

One of the bright spots for the hotel industry amid the pandemic was the ability to hold - if not drive - average daily rate, particularly in leisure-led, drive-to markets. It is something that evaded hoteliers during prior calamities, including 9/11 and the Global Financial Crisis of 2008, when hotels slashed rates in an attempt to win back demand. It proved a faulty strategy.


Business Travel Trends

How Corporations Are Adapting to the New World of Travel - By Rudy Daniello

Business travel is returning, take it from my family who are experiencing me being back on the road again. Despite recovery happening at a different pace across the world, some markets are slowly emerging from the risk zone and business travelers are dusting off their hold all bags, looking to take that next trip.


Coronavirus Impact On The Hotel Industry

The Pandemic Has Been Tough on Luxury Hotels - The Upside is Great - By David Eisen

Despite best efforts, there is an assumption that COVID will become an endemic disease, meaning it’s here in perpetuity, like the flu. That means one thing: better get used to it. If it’s Omicron one day, it could be Upsilon next. For the hotel industry, that means rolling with the punches - hard or soft. The dark days of 2020 are - touch wood - never coming back and as 2022 casts off, the year ahead appears brighter, if not still bumpy.


Hotel Sales Strategy

An Omnipresent GM Who Picks Up Trash - By Doug Kennedy

Having been in the profession of hotel training for over three decades, with an average of six clients a month, one can imagine I have stayed in a lot of lodging facilities across all segments. I am often asked 'What is your favorite hotel ever?' To me, picking out a favorite hotel is like being asked to pick a favorite child; we love them all, right? (Well, most of the time, anyway!) But I must admit, I do have a very short list of a select few that truly stand out.


Travel Innovation

Three Innovations That Helped Make Travel Available to More People - By Paula Batten

Few areas of life have evolved more than travel or been as central to the evolution of societies, birth of new cultures and global innovation. Travel exists to proliferate experiences and bring people together. And you don’t have to look very far to chart an astronomical growth curve. In 1970 just over 310 million passengers had flown on a plane worldwide. By 2019 that number grew to 4.5 Billion


Global Hotel Industry Outlook

Regularity Marks Year-End Global Hotel Performance - By David Eisen

In a year full of abnormality, 2021 ended on a more settled note. The global hotel industry’s climb back to profitability has not been easy, but it trudged back and, despite a dearth lack of corporate and group travel, ended 2021 almost back to 2019 levels - the recognized baseline of recovery.


Reputation Management

Hospitality in 2022 Lacks Emotion: Here Are 7 Ways to Spark That Personal Touch - By Lize De Kock

This article serves as a reminder that we carry a tremendous responsibility at a time when travel is being rebuilt. It is the hospitality industry more than any other that makes people feel unforgettable feelings. In navigating the balance between physical distance, technology, and emotion, many hotels have introduced live messaging and survey tools to enable contactless communications and real-time feedback.