Gone are the days of guests planning a trip to a new city and choosing where to stay based solely on personal recommendations or a guide book.
Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more feedback from guests.
TrustYou announced the launch of its groundbreaking Customer Experience Platform (CXP) at ITB Berlin 2024. This innovative platform marks a significant milestone in TrustYou's mission to redefine the customer journey and elevate guest experiences across the hospitality industry.
TrustYou today announced the introduction of unlimited responseAI credits for its current and new users. This breakthrough offering empowers hoteliers with unparalleled flexibility and scalability, enhancing their ability to drive guest satisfaction and revenue growth.
In this article, we will unwrap the complexities of hotel reputation management, highlighting the pivotal role of a hotel reputation management tool in increasing bookings, revenue, and a hotel's enduring brand story.
Discover best practices and exclusive insights from the top Nordic hotels and destinations.
The more prepared you & your staff are to handle guest complaints, the less likely a negative experience will damage your hotel's reputation.
Chances are, anything new you’ve considered lately first crossed your radar thanks to influencer marketing. However, it may not have been courtesy of a popular influencer with mass following on social media, but thanks instead to the OGs of influencing...household names for sure, like Google and Bing.
If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? Here are five examples of hotel managers responding to reviews like stars.
This innovative feature, launched in parallel with the updated Review and Survey Inbox, leverages artificial intelligence technology to generate automated responses to guest reviews.