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Customer Loyalty
Graphic of objects on a wood background - Unsplash

How Net Promoter Score Can Drive Growth and Loyalty for Your Hotel - By Catalina Brinza

In the last years, staying ahead of the competition while providing an exceptional guest experience has become increasingly difficult. Here’s how the Net Promoter Score (NPS) can help your hotel create a virtuous cycle of guest satisfaction, positive recommendations, and increased retention, ultimately driving growth and success in the highly competitive hospitality industry.

Online Review Analytics
Source TrustYou

Maximizing the Value of Review Analytics for Hospitality & Tourism - By Catalina Brinza

By delving into review analytics, businesses can gain a deeper understanding of customer sentiment and behavior, enabling them to make informed decisions that directly impact the overall customer experience. This data-driven approach not only helps in identifying trends and patterns but also empowers businesses to tailor their services according to customer expectations, ultimately leading to improved satisfaction, enhanced performance, and more revenue.

Student Housing
Interview - CampusX: Connection, Growth and Innovation - By Beatrice Odelli

Interview - CampusX: Connection, Growth and Innovation - By Beatrice Odelli

An interview with Gianluca Guarino, Revenue Manager at CampusX (CX). Founded in 2011, the company aims to revolutionize the student campus offer in Italy, following the most evolved Scandinavian and Anglo-Saxon models and re-thinking them for the eco-sustainable, connected, smart world of today.

Concert Tourism
Crowd at a concert - Unsplash

Taylor Swift is Coming - Is Your Hotel Ready for It? - By Kelly Johnson

Are you ready to dazzle your Taylor Swift fans with a fantastic experience at your hotel? As we approach her much-expected concerts in Australia and Singapore, hotels must prepare for the surge in demand, deliver exceptional customer service, and prioritize guest satisfaction.