Lindsay Milne, Vice President of Marketing, Meet Boston, applies her experience in professional sports to marketing one of the US's primary urban destinations: the city of Boston!
An Interview with Will Guidara, Author of Unreasonable Hospitality
Today, the growing expectation is that in the hospitality industry we are orchestrating experiences. This demands a deep understanding of our targeted audiences and the longing to surprise and delight – creating those unexpected moments where expectations are exceeded, and people feel cared for genuinely. This is what experience orchestration is all about.
An interview with Ian Carter, Chairman of Watches of Switzerland Group
Today, job candidates are not only less plentiful but also less experienced, and the new labor force requires hospitality operators to do more with less. Industry-leading employers are finding creative ways to attract quality talent, invest in employee development, and capture labor efficiencies in their business models, but some hospitality operators are struggling to adapt. Based on insights from Empowered Hospitality’s over 300 hospitality clients, there are four practical strategies that can help cultivate thriving hospitality teams in 2023.
While many hospitality workers lost their jobs in the midst of Covid-19, those who maintained employment were likely left wondering whether and at what point in the future their jobs would resemble what they had come to expect and appreciate about their jobs prior to the pandemic. With this in mind, the purpose of this research was to examine the impact of qualitative job insecurity on two relevant, yet underexplored work-related outcomes for hospitality workers: idiosyncratic deals and illegitimate tasks.
Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, Covid-19 has offered a tremendous challenge to the hospitality industry. This article will give tips to help us rebuild #HospitalityStrong!