Technology providers that prioritize personal relationships and live-agent support in an age of automation are a valuable asset
Hotel technology has become an integral aspect of the hospitality industry, exerting significant influences – both positive and negative – on daily operations. In light of persistent labor shortages following the pandemic, hotel industry employers must exercise caution in their technology implementation and management to ensure the well-being of their workforce.
A new survey shows technology is the top priority of hotel operators amid the labor crunch
The hospitality industry is more competitive than ever, with hotels vying for consumer attention across a multitude of platforms. While quality service and excellent guest experiences remain paramount, adopting the right technology can enhance operational efficiency and boost revenue. Here’s an outline on how hotel technology can increase your earnings.
In the hotel world it is the operational technology stack that has us all bootstrapped. That is what this piece is all about. How we find ourselves in this predicament and how we might be able to literally run away from it.
Having been active in the technology sector for many years, I am a proponent of hotel technology and its integral part in enhancing the overall guest experience.
The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel.
Hotel brand executives at the NYU International Hospitality Industry Investment Conference said they aren't holding back on adopting new technology if it benefits guests and provides returns to owners.
This article will explore more about what guests want and how hotels respond to their needs. Mostly, we will try to draw a parallel here and understand how positive and enthusiastic hotels across the globe are about incorporating newer hotel technology solutions to enhance the quality of their offerings. For this, we will take a cue from HT's Customer Engagement Study and Lodging Technology Study concluded in 2021.
2021 was a year when technology played a central role in the global hotel industry. Simpler and less costly tech solutions provided ways to cope with the pandemic and the staffing shortage.