Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience - one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.
A behind-the-scenes peek into the heartbeat of service success in the hotel industry and questioning if the 'new' is, in fact, ushering in a 'no' service
It is not very often that I write a self-serving article but I think it is important to note that, as a hotel technology company, service excellence is a key element within our DNA. It helps us deliver great technology to our hotel clients and the industry at large.
What can hoteliers and their teams do to make any pool environment more special and more memorable than just water and lounge chairs?
Published by John Wiley, the book, The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice, offers a comprehensive examination of the hospitality industry’s best practices, along with the best research-based concepts from the Cornell faculty.
International Moment of Laughter Day is a special day that will put a big smile on your face. The objective of this day is to get people to laugh, and to laugh more often. After all, 'laughter is the best medicine'.
Starwood Hotels & Resorts Worldwide, Inc. is expanding its portfolio in Canada. Property owners the Jesta Group and Groupe Canavar have officially flagged the Montreal Airport property a Sheraton, Starwood’s third Sheraton hotel in the Montreal area.
Leading International Hotel Launches the VIPSeat™ Restaurant System by Tiare Technology Using Apple iPad Tablets
The re-opening of the Mount Meru Hotel on 17 December will see the unveiling of this sparkling new jewel in the crown of this tourism metropolis and excitement ahead of the grand reveal is palpable.
Pinot Noir or Cabernet? Chardonnay or Reisling? Chinese Merlot or Argentine Malbec? For some, a wine’s only duty is to taste good; but for others, discovering the true joy of a glass or two of wine with their favorite dishes rests in appreciating the nuances between the varietals and observing the service traditions.