Hotel Reputation Management
The Contactless Guest Journey - How to Inspire a Positive Reputation Every Step of the Way - By Laura Badiu
When it comes to the guest experience, we have long ceased to refer to a single time and place - it’s called a journey for a reason. The overall experience, which goes to impact the final feedback and therefore, the hotel’s online reputation, doesn’t start with the check-in process; hoteliers have a chance to make a positive impression even before the guests step foot in the hotel. In fact, the guest experience begins with consideration, ahead of the search and booking phase, which can happen months in advance of the actual stay.