I was always taught that customer service = the 'cheerful giving of attention'. I doubt that these next 5 phrases will make any customer very cheerful.
Regardless of your business there will be the inevitable situation where a customer is dissatisfied with your product or service. It is something we never want to deal with but know we must.
It is all about the Experience and how that Experience with our Brand creates the relationship. Our Customers want us to be different, and we romance them with engaging practices, hopefully, building those relevant experiences around what consumers actually want.
'Customer Service' is a term that too frequently is used as a catch-all for the experience received or given in today’s business world. But what customer service is to me may be different from what it is to you and what you expect, or tolerate.
Being in the hospitality business for over 25 years, I have seen some of the best and worst at their trade.
It used to be so easy. If a customer or guest had a complaint or comment, they would typically share that via letter, phone or response card with the Manager and, if pressed, perhaps with the Chamber of Commerce and maybe the Mayor’s office.
No matter the business, differentiation and distinction count! In that big tent 'Retail', we all know it is about the Customer Experience – what we deliver that makes that experience meaningful and memorable.
Loews Hotels & Resorts (Loews) is aggressively increasing and enhancing its online and mobile presence and has selected TravelClick to support the brand’s digital marketing strategy.
Hotels.com Ranks First in Overall Customer Experience and Marriott.com Ranks First in Overall Technical Quality
On July 1, 2010, ITA Software announced a merger agreement to be acquired by Google subject to customary closing conditions. Today we are extremely pleased with the DOJ’s decision to clear Google’s acquisition of ITA.