A Destination Experience Can Be Sublime Or Horrible
Do Destination Areas Welcome Tourists and Guests with Hospitality or Hostility? - By John Hendrie
There can be cracks in the destination experience veneer – poor quality food, beverage and accommodations, as well as surly, uninformed employees – those ambassadors of our Brand. Reputations can be made or dismantled in a flash, thanks to the internet and those consumer reviews.