ACSI: Passenger Discontent Pervasive for Airlines; Satisfaction Goes Up for Hotels, Fast Food, and Restaurants
Delta and Continental Plummet; McDonald’s, Pizza Hut, Wyndham, and UPS Improve
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Topic - american customeratisfaction index
Rise in Satisfaction for Airlines May Be Short-Lived; Big Gains for Many Hotels, Restaurants and Fast Food Chains
Strong Improvements for Burger King, KFC, Papa John’s, Hyatt, and United Airlines; Drops for Delta Air Lines, McDonald’s, and the U.S. Postal Service