Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, 'Our facility is our stage, and guests are paying for a performance.'
In this installment of Travel Disruptors, Gorin spoke with McKinsey's Emma Loxton about the industry's postpandemic recovery, Expedia Group's B2B offerings, and how generative AI (gen AI) might change the business of travel. The following is an edited transcript of their conversation.
This Next in Personalization 2021 Report reveals that companies who excel at demonstrating customer intimacy generate faster rates of revenue growth than their peers. And the closer organizations get to the consumer, the bigger the gains.
Members of travel brands' loyalty programs have become increasingly disloyal. What will bring these straying customers back?
What will define the next age of travel? Digital technology and artificial intelligence are empowering the industry to reimagine the travel experience and unlock long-term growth.
The tourism industry can make the most of available tech to draw customers, resolve existing pain points, and set the stage for a sustainable future.
Three hospitality executives envision a future in which hotels are sustainable, tech-enabled hubs for travelers and locals alike.
In the 2030s, the best hotels will offer highly personalized guest experiences, sustainable travel options, and attractive employee opportunities.
Spain’s tourism sector has an opportunity to help position the country as a sustainable - and therefore more desirable - tourist destination.
Hopper has acquired 100 million mobile users by offering consumer-friendly financial products and a gamified app experience, according to cofounder Frederic Lalonde.