Topic - Customer Service

Customer Service

Successful Service Branding: Lessons for Hospitality Managers

We have long understood successful goods branding, but we have not studied how successful services branding differs from that of goods branding. This article attempts to fill that void by analyzing 11 years of data in an empirical study of goods and service brands to determine how service brands succeed.

2024-04-16

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Customer Service

Companies Need to Give Freedom of Decision to Front-line Employees, but Also Retain Reasonable Control

Empowering Customer Facing Employees: Learnings from the Casino Industry

2024-02-12

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Customer Service

83% of Retail and Hospitality Leaders Are Not Confident in Their Employees' Ability to Interact with Customers, EduMe Report Finds

Frontline training experts eduMe identify significant disconnects in the challenges felt by the retail and hospitality industries in 2023 and the measures being taken to address them

2023-09-25

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Customer Service

National Restaurant Association - De-escalating Tough Situations in the COVID-19 Era

Video course offers tips on how to diffuse negative reactions during difficult dining situations.

2022-01-20

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