A behind-the-scenes peek into the heartbeat of service success in the hotel industry and questioning if the 'new' is, in fact, ushering in a 'no' service
As a testament to its resilience, agility and innovative spirit, this article reflects today's increasingly dynamic hospitality industry in terms of its long, medium and short-term evolution. Discover the industry's adaptability and forward-thinking approach, shaping its trajectory in the face of challenges and opportunities, while staying attuned to the latest hospitality trends.
In a world where customer expectations are constantly rising, and social media can amplify experiences, service recovery has become an essential part of any company aiming to maintain customer loyalty.
Branding plays a crucial role in niche verticals by helping businesses establish a strong and distinct identity within their specific market segment. According to a study conducted by Forbes, 82% of consumers are more likely to trust a brand that is tailored to their specific needs and interests. This highlights the importance of creating a brand that resonates with the target audience, as it can significantly impact consumer trust and loyalty.
AI training enhances strategic skills, especially in lower-skilled individuals. But research shows it isn't a perfect substitute for human training partners.
As the final days of this year slip away, how interesting it is that Merriam-Webster's Word of the Year for 2023 is 'Authentic,' meaning it was the 'most searched' on their site. Because I failed miserably at learning a second language, I have become somewhat of an Etymologist, so I was eager to see how Merriam Webster defined it in their announcement.
An Interview with Will Guidara, Author of Unreasonable Hospitality
The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions and take action will thus have an important impact on his or her hotel’s operational and strategic results. GMs, however, may not always have the autonomy to make these critical decisions as the hotel’s owner and/or hotel management company (HMC) may in fact limit this through their own decision-making interventions.
Today, the growing expectation is that in the hospitality industry we are orchestrating experiences. This demands a deep understanding of our targeted audiences and the longing to surprise and delight – creating those unexpected moments where expectations are exceeded, and people feel cared for genuinely. This is what experience orchestration is all about.
Are you passionate about working in the dynamic and rewarding hospitality industry? Do you dream of stepping into a management role in a bustling restaurant? If so, you're likely wondering, 'What skills are necessary to become a successful restaurant manager and how can I acquire them?' This article aims to answer all of your questions and set you on the right path to fulfilling your dream career as a Restaurant Manager.