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EHL Hospitality Business School News Page 2

Hotel Distribution Strategy
Hotel Distribution Channels - Source EHL

The Future of Hotel Distribution Channels: Seizing Opportunity in Channel Disruption - By Jochen De Peuter-Rutten

The hotel distribution channel landscape is undergoing a seismic shift. Online travel agencies (OTAs) that once leveled the playing field for independent properties now dominate, their economic muscle squeezing hotel margins. Metasearch engines commoditize the search experience, making standalone properties indistinguishable. Meanwhile, the growth in alternative lodging threatens hotels' grip on the accommodations sector.

Customer Experience Management
A person in front of a cork board - Unsplash

Insights: Customer Experience Management - Business Vs. Customer Expectations

One of the biggest challenges for many businesses is the growing gap between what business leaders think good customer service is and what customers want. In this article, we'll cover a few basics, discuss how customers' and leaders' perceptions often differ, and provide tips to close the gap and get your CX strategy back on track.

State Of The Hospitality Industry
Outdoor bedroom - Unsplash

EHL Insights: What is the Hospitality Industry? All Your Questions Answered

Known for being one of the main industries that is easily impacted by external forces, many questions have recently come up regarding the state of hospitality today. What trends are shaping its future? What makes it still one of the world's fastest-growing industries? How can it remain competitive? How to deal with the post-Covid staff shortages?

Diversity And Inclusion
A mural - Unsplash

How to Manage Cultural Diversity in Hospitality - A Quick Guide

Globalization, increasing freedom of movement between countries, and the growing interdependence of national economies have boosted cultural diversity in many industries. Nowhere is this paradigm shift more evident than in hospitality. How to manage cultural diversity effectively in hospitality is crucial in light of these changes.

Conceptual portrait displays thinking and focus

Constructive Criticism or Toxic Comments? How to Make the Difference?

Criticism is never easy to take, but at some point in your professional life, you will receive it and may also have to give it. Although it might not feel like it at the time, receiving criticism can be a positive and enriching experience. It can help you identify gaps in your knowledge and enable you to see certain situations in a different way. Constructive criticism, by its nature, aims to support growth and improvement, making it an invaluable tool for personal and professional development.

Peer-to-peer Businesses
Apple iphone screen showing a variety of apps including the airbnb mobile iphone app - Unsplash

Transparency & Conflict Resolution in Airbnb & Other Two-sided Markets

The rise in e-commerce platforms on the digital marketplace has lead to many successful peer-to-peer businesses operating on an apparent trust basis between provider and user. However, as the platforms expand and become distanced from their initial incarnation, the process of maintaining transparency has in many cases been disrupted. In this article, we examine the crucial role of transparency and effective conflict management in sustaining the success of two-sided markets such as Airbnb. As these platforms continue to evolve, addressing these challenges becomes paramount for their continued growth and viability.

Corporate Social Responsibility
What is the Triple Bottom Line and How Does It Work?

What is the Triple Bottom Line and How Does It Work?

In a world where corporate greed and profiteering have been cited as two of the primary drivers behind the ongoing cost-of-living crisis that’s increasing financial hardship across Europe, the idea that businesses could exist for any reason other than profit seems hard to fathom. However, there’s a school of thought, called the triple bottom line (TBL), which suggests that businesses should be just as committed to improving the lives of people and the planet as they are to boosting their profits.