Analysts, airlines and trade groups are warning that passenger traffic could be down as much as 50% compared with 2019 levels, at least for much of the year. A meaningful recovery could take even longer depending on how long it takes to develop and distribute a long-awaited COVID-19 vaccine.
Offering the staff additional training initiatives during the lockdown restrictions will not only engender the staff commitment but can prepare employees for changes within the future travel space which are inevitable, says GlobalData.
Following the announcement of Expedia Group’s results Johanna Bonhill-Smith, Travel & Tourism Analyst at GlobalData offers her view
In the Future of Travel Experience, Jeffrey Katz, CEO of Journera and founding CEO of Orbitz, goes one-to-one with fellow leaders to get their insights on how advanced technology and changing consumer expectations will shape the future of the industry.
Today it’s clear we’ve entered the era of Travel Tech 2.0: Websites and apps let travelers book flights and hotel rooms at the click of a mouse, board airplanes and check in at hotels electronically, open doors to hotel rooms using digital keys, access car- and bike-sharing services, and more. Meanwhile, radical advances in artificial intelligence and analytics have changed the face of marketing and customer relationships.