'How to Win Friends & Influence People'. Hospitality’s Assignment. By John Hendrie
Looking across my vast hard cover library (pre-Kindle), Dale Carnegie’s tome caught my attention.
Advertisement
Topic - assumptions
New UNWTO Report Highlights Impact of Demographic Change on Tourism
Major demographic trends at the global level – rising populations, increased life expectancy, urbanization, migration, changing family structures – present fresh challenges for the tourism sector. Demographic change will impact upon the types of tourists that will travel, where they originate from, where they travel to, the types of accommodation they require and the activities they engage in while away.
About That Item You Left in Your Room... - By Daniel Edward Craig
A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in a guestroom got me to thinking about items guests leave behind. As travelers, we’ve all experienced that sensation upon arriving at the airport that our luggage feels pleasantly lighter – only to realize we left half our belongings in the closet.