Salesforce Optimization
Salesforce Ushers in the New Age of Guest Services - by Jim Walker
The pandemic devastated the hotel industry. People were traveling less, so, as a result, business for hotels was down drastically. Now that the world is getting back to normal, hotels have begun to ramp up operations again. In the wake of that retraction of the industry, providing first-rate customer service has become more important than ever. Leveraging Salesforce for a more customer-driven experience pays dividends. Here is how.