We know that message. We see it probably every day, and we mechanically drive through or stand in line to enjoy the fare of the world’s largest fast food restaurant.
The quality of service your guests receive at the front desk can set the tone for their entire experience at your property. Front Desk First Impressions, a new training video from the American Hotel & Lodging Educational Institute (EI), showcases the types of front desk service, behaviors, and attitudes that can improve a property’s reputation, guest satisfaction, repeat business, and bottom line.
In a September 2001 article we discussed the question: 'What is a Boutique Hotel?' In that article we mentioned the number of rooms as one factor that has an impact on the correct usage of 'boutique'; we even speculated that 100 rooms might be the upper limit. Things certainly have changed in five years. There seems to be no upper limit at this time.