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Topic - Employee Engagement

Employee Engagement
Young plant in hands showing concept of environment and growth

Transforming Employee Engagement in the Hospitality Industry

In the hospitality industry, traditional metrics like revenue performance and guest satisfaction have long been the go-to indicators for assessing a hotel's business health. However, as businesses increasingly acknowledge the vital role of talent in achieving success, talent retention has emerged as a paramount concern, which we explore in this excerpt from the HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024.

Employee Engagement
Source HSMAI

Rethinking Employee Engagement in 2024

The HSMAI Contact Center SIG recently gathered and discussed best practices, challenges, and ideas for measuring and improving staff engagement. We all agreed that employee engagement is crucial for the success of our business and our colleagues' well-being. Our conversation emphasized the importance of listening to staff, creating a culture of trust and collaboration, providing feedback and growth opportunities, and having fun. Please read on for our top six takeaways.

Employee Engagement
A coffee with heart shaped foam - Photo by Danijela Froki on Unsplash

Employee Engagement: The Method Behind Hospitality Success

Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs. The contrast is stark, and it underscores a fundamental truth about hospitality - employee engagement and customer experience are powerfully intertwined.

Employee Engagement
young plant in hands showing concept of environment and growth

Knowledge@Wharton - Leveraging Sustainability for Employee Engagement

In this opinion piece, CB Bhattacharya (@CBsuite), the Pietro Ferrero chair in sustainability and director of the Center for Sustainable Business at the European School of Management and Technology in Berlin, explains how leading companies are successfully boosting engagement through involvement in sustainability issues. That appears to give employees a sense of larger purpose. He also spells out what all companies could do to reap some of the available benefits.

Employee Engagement

Eleven Ways to Create Real Employee Engagement from the Ground Up

Without a doubt, 'engaged' employees are more productive, more creative, more loyal, and have a proven positive impact on the bottom line. But according to Michael Houlihan and Bonnie Harvey, no initiative can create them if you’re getting the big things wrong.

Hospitality Employees Don’t Want to Be Happy - Market Metrix

Have you ever wanted to improve employee performance and thought, 'What can I do to make my employees happier?' Our research shows that if you want to improve employee engagement, you should stop focusing on happy. Instead, understand what motivates employees and what increases their broader emotional commitment.