W Hotels Announces 2011 Designers of the Future Award
Design Miami/ Basel and W Hotels Worldwide Name Second Annual Award Recipients
Advertisement
Topic - associate director
Consumers Continue to Be Frustrated by Poor Customer Service Across Travel Websites
The latest eTravel Benchmark study from eDigitalResearch reveals that online travel websites are still failing to deliver adequate customer service. 43 out of the 47 websites reviewed have been affected by 'satisfactory', 'poor' or 'very poor' customer service scores, with the airlines sector failing to answer over 51% of all email queries.
W Hotels Designers of the Future Award 2010 Winners Reveal Their Innovative Designs at Design Miami/Basel
As a reflection of its dedication and passion for innovation, W® Hotels Worldwide has partnered with Design Miami/ to present the works of the 2010 W Hotels Designers of the Future Award.