Travel Outlook News

Hotel Call Centers

Château Élan Resort and Winery Partners with Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satisfaction

Travel Outlook uses artificial intelligence tools to evaluate every call, by every agent, every day, to achieve the highest level of performance for its team. With this proprietary approach, Travel Outlook converts up to 70% of the qualified reservations calls it receives to revenue for the hotel.

2024-03-19

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Hotel Call Centers

Travel Outlook the Premier Hotel Call Center™ and OTA Savings by X-quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability

This collaboration marks a significant milestone in the hospitality industry, enabling hotels to streamline their processes, lower their costs and improve profitability.

2024-03-05

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Labour Shortages

Navigating Today's Persistent Labor Shortages in Hospitality - By John Smallwood, President Travel Outlook

How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever.

2024-02-22

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Hotel Call Centers

Paramount Hospitality Management™Partners With Travel Outlook, the Premier Hotel Call Center™ to Boost Conversions

The Southern hospitality giant embraces technology solutions in their new partnership.

2024-02-01

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Hotel Call Centers

Voice Channel Resilience and Added Value for Upscale and Luxury Hotels

The way to add value for luxury guests is to craft an excellent voice channel experience; convenience, responsiveness, customization and knowledge of the product will always be critical

2024-01-11

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Hotel Call Centers

Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort

Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume.

2023-10-26

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Omnichannel Communications

Travel Outlook's Omnichannel Telephony Enhances Guest Service and Reduces Hotel Labor Expense

In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels.

2023-10-19

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Hotel Call Centers

Travel Outlook Partners with MosaicVoice to Bring the Power of Artificial Intelligence to the Hospitality Industry’s Leading Call Center

With MosaicVoice AI-powered real-time guidance, Travel Outlook agents can bring unparalleled levels of service and a newfound attention to detail to every call.

2023-09-21

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Hotel Call Centers

The Stoney Creek Hotels Partners with Travel Outlook, The Premier Hotel Call Center, to Boost Voice Revenue and Increase Guest Satisfaction

Travel Outlook will create customized sales and service strategies that cater to the unique market segment, property type, revenue strategies, and operational needs of the Stoney Creek properties. These strategies will help Stoney Creek increase revenue and help maintain their well-earned reputation for excellent customer service.

2023-09-14

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Hotel Call Centers

Travel Outlook Partners with Thrio to Advance the Travel Industry Customer Service Experience

With Thrio’s Revolutionary Cloud Contact Center Technology, Travel Outlook Is Taking Consumer Reservations and Customer Service to the Next Level

2023-09-07

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