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Technology Leadership
Feng Ou - Co-Founder & CTO at DerbySoft

From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou - By Alan Young

Steve Jobs once said, 'The mark of an innovative company is not only that it comes up with new ideas first, but also that it knows how to leapfrog when it finds itself behind.' There is, perhaps, no more relevant sentiment to apply to the hospitality industry. I recently had an insightful conversation with Feng Ou. We discussed his experience starting up in Silicon Valley, the evolution of DerbySoft, and potential strategies for hoteliers to keep up with market changes.

Building Relationships
Trust and Relationships: The Twin Pillars of Hospitality Business Growth

Trust and Relationships: The Twin Pillars of Hospitality Business Growth - By Alan Young

The hospitality industry is all about relationships. Relationships between co-workers, guests, those in positions of prominence, and those cementing their place are of paramount concern. Without the relationships that are the bedrock of our industry, we would be nothing more than those who work in a building where people sleep in rooms.

Guest Service Excellence
The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry - By Alan Young

The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry - By Alan Young

In the last several weeks, I've been chatting with many people about the hotel industry's continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.

The Human Touch In Hospitality
Two hands - Source Puzzle partner

Embracing Technology Without Losing the Human Touch in Hospitality - By Alan Young

I have been chatting with a number of hotel operators over the last few weeks, and one thing is constant between each and every one of them: we must continually improve our service delivery as the adoption rate of technology is moving at lightspeed. Why? Because when technology is so incredibly prolific, we need proof of humanity and authenticity. Hotel operators want to embrace technology to help them run their businesses more effectively, but not at the cost of losing their hotel's 'human touch.''

Procurement Services
FutureLog CEO Frank Dierberger

FutureLog's Visionary CEO Frank Dierberger Shares Insights on Digitising and Automating Hospitality Procurement to Be Future-Ready - By Alan Young

Business is, at its core, about problem-solving. To be a good entrepreneur is to be a good problem solver. To create a successful brand is to see a gap in the market - an opportunity to bring disruption with a new solution or build upon what currently exists in a meaningful way. In this sense, leaders in any industry are fluent in the language of their customers’ problems, wants, and needs. They know what keeps them up at night, and they make it their mission to help them rest easy. In the case of Frank Dierberger, the CEO at FutureLog, the mission was simple on paper but lofty in practice - solve the procurement problem by digitising and automating the procurement process.

Branding Strategies
Infographic - Branding preferences - Source Puzzle partner

Conquering New Horizons: Crafting a Distinctive Identity: The Role of Branding Within the Travel and Hospitality Technology Industry - By Alan Young

Branding plays a crucial role in niche verticals by helping businesses establish a strong and distinct identity within their specific market segment. According to a study conducted by Forbes, 82% of consumers are more likely to trust a brand that is tailored to their specific needs and interests. This highlights the importance of creating a brand that resonates with the target audience, as it can significantly impact consumer trust and loyalty.

A model airplane on a world map

Conquering New Horizons: How to Effectively Introduce Your Hotel and Travel Technology Platform to the America - By Alan Young

In today's dynamic and complex environment, the task of extending your travel or hospitality services into new markets is fraught with distinct challenges. The hotel and travel industry, characterized by its close-knit community and exclusive dynamics, often poses significant barriers to new entrants. When you introduce your platform into these markets, it's not just about offering a new solution; it's about understanding and integrating into an established ecosystem.

Artificial Intelligence
Jens Munch

CEO Spotlight: Former Google Exec Jens Munch Shares His Journey of Disrupting Hospitality with AI As Co-founder of FLYR for Hospitality (formerly Known As Pace Revenue) - By Alan Young

The technology sector is defined by constant motion: the relentless exchange, disruption, and evolution of big, innovative ideas brought to the table by bold, innovative minds. The most influential players in the space are those with a seemingly insatiable appetite for change and optimization, and it is precisely that hunger that has occupied Jens Munch throughout his career.