Personalized CX isn’t going away - for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.
There’s a shadow looming on the horizon as the CX storm approaches the travel industry. If you want to create a seamless customer experience in 2020, you need to have a plan that harnesses Tech, Data Initiatives, Omnichannel Management and Guest Personalizatio
If travel plays its cards right, it will harness the acceleration of AI to achieve an end-to-end customer experience, direct revenue and a reawakening of loyalty.
All is not calm in travel. Margins diminish, the alternative lodging tornado rips through traditional suppliers, the parity nightmare grinds on and there are calls that traditional loyalty is dead. But it’s not all doom and gloom. Attend EyeforTravel’s upcoming Revenue Optimization & Growth Summit (Amsterdam, Nov 26-27), and find out how you can build strategies to win direct bookings, deliver dynamic pricing, accomplish personalized experiences and acquire loyalty – ensuring your company thrives in 2020!
Squeezing out revenues at every opportunity – whilst still delivering a superior CX - is now top priority for travel companies. Margins are under pressure and customer expectations are rising. Those companies who crack this new status quo will be the real winners. And it all comes down to data.
The most senior executives from travel’s most unique hotel, resort, tour operator and casino brands will kick off a webinar on the most innovative revenue, marketing and CX approaches to personalization to win the customer’s loyalty.
This 22-page report gets inside technical, ethical and legal challenges facing travel brands as they adopt dynamic pricing. It reveals how to master these factors to deliver higher yields, conversion rates and customer retention levels as prices get closer to matching true demand.
Consider for one second that Airbnb already uses over 70 criteria to design its pricing strategy. That’s what you need to shoot for to engineer a pricing game that brings in major revenues.
We are on the cusp of a revolution that promises greater personalization and profitability as pricing becomes more segmented and relevant to each customer. Download this free report, to understand how pricing in travel is charging into the future and how you can become part of this revolution.
C-Levels from Caesars Entertainment, Marriott, Hilton, Preferred Hotels, The Travel Corporation, Jetlines, CIE Tours, CruiseDirect, Stoney Nakoda Resort & Casino and the Woodland Park Zoo are set to Achieve the Personalized Future of Travel at EyeforTravel North America on October 28-29 in Chicago.