• Poshtel Taps Quoality to Sets New Standards for Guest Experience in Their Hotels   


Poshtels and Quality Collaborate to Elevate Upselling and Redefine the Guest Journey.

Quoality;

Introduction

Quoality, an all-in-one guest experience platform allows hoteliers to digitize guest-facing processes. With its growing reach, Quoality has recently collaborated with Poshtel. The design-led hybrid hotel group, Poshtel, aims to blend the minimalism of Japanese aesthetics and Scandinavian comfort in rooms with an authentic social experience. With its target audience being young, dynamic, creative economy & enthusiastic travelers, this collaboration will enable enhanced guest journeys.

Apart from the features to improve the digital guest journey, Quoality also has integrated ancillary upselling. The personalized ancillary upsell feature enables hoteliers to increase hotel revenue in addition to increasing guest satisfaction. With exciting packages, services, and tailored suggestions, customers are bound to invest in hotel ancillary services. This also results in an increase in online reviews and ancillary request values.

Quoality is expected to take a guest-centric approach and deliver high-class experiences. The revolutionizing collaboration will explore the interests of guests and offer technologically seamless solutions to upgrade the quality of their stay. With accessible, inclusive, and delightful offers, guests are expected to become loyal customers of the artistic hotel.

“We are incredibly excited about our partnership with Quoality. Being a design-led hybrid hotel chain we are always evolving ourselves to deliver the best experience to our guests. And the prospect of utilizing the Guest Journey automation feature to streamline guest communication from booking to checkout on WhatsApp and email truly aligns with it,” said Gautam Munjal, the founder of Poshtel. “This innovative solution is set to enhance our guest experience significantly and boost our operational efficiency. Moreover, the upsell feature presents a fantastic opportunity for us to maximize revenue per guest, opening up new possibilities for our business. We eagerly anticipate the positive impact these features will have on our operations and guest satisfaction as we embark on this exciting journey with Quoality”.

“At Quoality, we are dedicated to redefining guest experiences in the hospitality industry. Partnering with Poshtel and implementing our Guest Journey automation and Upsell features underscores our commitment to innovation and efficiency. We are excited about the opportunity to empower Poshtel with our leading-edge platform. By automating guest communication and enhancing revenue streams, we are confident that this collaboration will set new industry standards. Together, we will create exceptional experiences for guests while driving operational excellence. We are enthusiastic about the future and the positive impact this partnership will have on both our organizations,” says Akshay Dekate, co-founder of Quoality.

This collaboration is a game-changer for the hospitality industry. Through the streamlined two-integration with their PMS, Quoality and Poshtel can automate the process right from the booking till checkout with personalized offers, services, and messages for guests. The valuable data is expected to deliver on-time messages and exceptional service.

About Quoality

Quoality is a guest experience platform that enables hotels and hostels to improve guest communication, increase ancillary revenue, boost online reviews and get insights on guest satisfaction. The centralized, omni-channel hub offers the right upsell to the right guest at the correct time. The guest experience software analyzes the hostel data points and customizes reports to suit specific needs, enabling data-driven decision-making that maximizes the hostel's revenue.