How Your Sales and Catering Platform Enhances Your Hotel Front Desk - By Elizabeth Smith

When contemplating the exceptional service delivered by your hotel’s front desk team, it’s easy to overlook the role of your sales and catering platform in enhancing effectiveness. After all, your hotel’s front desk team serves as the very heartbeat of the property, serving as the initial point of contact for guests and setting the tone for their entire stay. However, it’s crucial to recognize that the responsibilities of your lobby team extend beyond individual guests. These team members are intricately connected to group events and meetings hosted at your property. With this in mind, why should the front desk team be interested in the sales and catering technology in use? Let’s delve into the reasons why:

Streamlining Group Guest Experience

It’s not uncommon for large groups attending an event or meeting at a hotel to require overnight accommodations. This brings the front desk team into the limelight. The front desk must be well-prepared, from managing special requests at check-in to specific requirements during the stay and smooth check-outs. An efficient sales and catering management software, like Tripleseat Hotels, provides the front desk with real-time access to all necessary information, ensuring a seamless guest experience. Thanks to its provision for unlimited users, every relevant stakeholder can stay updated.

Sales and Catering Platform Integrations that Reduce Errors and Enhance Efficiency

When dealing with group room blocks, the last thing your front desk needs is the chaos caused by manual or double entries. Mistakes can sour guest experiences and tarnish the hotel’s reputation. Integrating your sales and catering platform with the property’s PMS reduces the chances of errors and saves invaluable time. The front desk team will no longer need to juggle between systems, risking mistakes. An integrated system ensures consistency and accuracy.

Enhancing the VIP Experience for All Guests

Every guest dreams of VIP treatment; knowledge is the key to offering that. Even if an onsite group doesn’t require accommodation, the ability for the entire hotel team to access details about the event or meeting is invaluable. With a comprehensive system like Tripleseat Hotels, every team member can access relevant details via the CRM features, from the doorman to the banquet staff. This ensures that every guest feels valued and special regardless of the duration or purpose of their stay.

Sales and Catering Platform: Tripleseat Hotels Helps Entire Hotel Team

The choice of a sales and catering system affects the sales team and ripples to various other departments, especially the front desk. Ensuring ease of use, seamless system integration, and offering access to all teams are critical factors in elevating guest experiences. By adopting a state-of-the-art system like Tripleseat Hotels, hotels can ensure their front desk team is empowered, informed, and ready to dazzle guests every single time. Request a demo today to learn more!