Webinar - Personalized Customer Experience in Travel Cross-Industry Panel

Personalized CX isn’t going away - for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.

Personalized CX isn’t going away - for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.

In this webinar we will unite senior executives in the travel industry who are taking leaps to redefine forward thinking and customer-focused CX.

Speakers Include:

• Erin Sheehan, Senior Director, Guest Experience, The San Diego Padres

• Bao Vuong, President, WhyHotel

This interactive webinar will feature discussion on:

• How to identify which consumer experiences are sustainable and which are not – Empower your CX strategy by pinpointing the guest experiences that will allow your business to fulfil long-term consumer expectations.

• How thinking local can broaden your CX offering – Discover how effective experiential CX can allow you to make use of local tours and activities and warrant a higher price point.

• What Personalization of CX can achieve in the next 5 years – Get ahead of the curve and employ personalization techniques that will strengthen your CX through AI, analytics and travel-tech.